Return and Exchange Guarantee:
You may return items within 30 days of the delivery date for a full refund of the purchase price, less shipping charges.
The returned product(s) must be in new and unused condition and in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means saleable condition. We cannot issue refunds for any item with any indication it has been used. This includes, but is not limited to, furniture items requiring assembly that have been assembled and unsealed electronics. Any Special Order items are final sales and cannot be returned or exchanged. Special Order items are ordered based on your request, and therefore cannot be resold. For strollers and car seats, please see our separate policy. Additionally, for sanitary purposes, the following products will not be accepted for return or exchange: breast pumps and accessories, feeding items, potties and potty training accessories, lotions and diaper accessories. Return shipping costs are your responsibility unless the item is damaged or defective (please see our policy on damaged or defective items). Please allow us up to 10 days once we have received your return to process and issue your refund.
Stroller and Car Seat Return Policy:
You may obtain a refund within 30 days of purchase provided: (a) the stroller or car seat has never been used; (b) shows no signs of wear and/or tear; (c) you have all parts including the original box, warranty card, registration card and instruction manual.
We reserve the right to refuse any return or exchange on any stroller or car seat that we feel is not in new and unused condition. Shipping costs will not be reimbursed. If you have had your stroller or car seat longer than 30 days and need replacement parts, please contact the manufacturer. Manufacturer’s numbers are located at the end of this message. Please note, strollers purchased online that are being returned for refund are subject to a 15% restocking fee that will be deducted from your refund. Your satisfaction is our goal, so if you have any questions about this policy please feel free to contact us at galtbaby.com